Terms & Conditions
Learn more about our policies about returns and special orders
Runners’ Sole Return Policy
We want you and your feet to be happy! Our 14 day return policy ensures that your new shoes get a fair shake. As long as they are worn inside only and are clean, they and the original box can be returned along with your receipt any time within those 14 days for a full refund, store credit, or exchange. This applies to clothing and accessories as well. Clothing must not have been worn and must be returned with the original tags.
Special orders take place on a regular basis here at the shop. Products that are carried in-store but need to be ordered (missing size, color preference, out of stock) have no shipping fees, restocking fees, and no commitment is needed. * Note that club discounts may not apply*.
Any product not carried in-store may be ordered, but the customer is committed to purchasing the product. *Note that on products not carried in-store, shipping charges may apply.*